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Frequently Asked Questions

Km 6.5, Blvd. Kukulcán, Hotel Zone Cancún, Q. Roo 77500 México (in front of Playa Tortugas–Turtles beach also known as the Fat Tuesday beach)

- You can take the public bus in any nearby bus stop. Buses cover the hotel zone both ways. Or you can take a taxi.
- You can also book transportation with us, with an extra cost. We will pick you up directly at your hotel and will transfer you to Aquatours.

Dial our Toll Free numbers.

Yes, but please note that the total amount to be paid will vary depending on the daily exchange rate your bank considers.

30 minutes of anticipation should be enough.

Approximately 2 hours and a half.

The boat sails through the Nichupte Lagoon to arrive to the Love Lagoon, where we stop to have dinner. After that, the boat returns through the same route.

It is available from Sunday to Friday, in schedule of 17:00 and 20:00 hrs.

Basically they are the same except for the landscape.
- At 17:00 hrs. you will be able to enjoy a great sunset of the Mexican Caribbean.
- At 20:00 hrs. you will enjoy a starry sky and moonlight.

Semi-Formal and we recommend comfortable shoes.

The minimum age is 14 years old.

A total of 72 passengers at a time. Everyone will have the chance to enjoy every enchanting detail of the tour. During dinner 50 will choose indoors and 22 outdoors.

There are 3 regular options:
- Lobster: the tail is served (1 lb approximately), accompanied by steam vegetables with butter and garlic.
- For "surf and turf", we serve ½ lb of each, accompanied by vegetables.
- Veggie Menu - For vegetarians.

The boat has both options, with more indoor space. We do not have reservation for specific areas, but the earlier you arrive, the better.

This is a domestic open bar of renowned brands, refreshing cocktails and soft drinks.

Yes, of course! For a group or special event reservation, you can contact one of our representatives, dialing 1-866-393-51-58 (Toll free US) / 1-866-7931905 (Toll Free Canada) / 01-800-727-5391 (Toll Free Mexico) / 0-800-4422-522192(Toll Free Japan)/ Local: +52 (998) 193-33-60

We require a minimum of 6 people for a discount.

Our boat has an inside area where passengers can be comfortably seated. If you decide not to attend due to weather reasons, you can change the date, subject to availability.

Sensitivity varies from a one person to another. Nevertheless, the Tour takes place on Nichupté Lagoon, with mild waters and without too much movement, as it is a closed zone surrounded by mangrove. Even so, if beforehand you know that you are sensible to boat movements, we recommend you to do so.

Yes you will! Although our Tour was designed for couples, it is totally feasible that you enjoy it in company of your family or friends, as long as what you look for is a relaxed Tour with jazz melodies, a delicious dinner and a good conversation.

Definitively! Refer to your reservation number (only if you booked directly with us) to our toll free numbers, we can offer you a 15% discount in your next purchase. It does not apply with other promotions.

We accept American Express, Visa and Mastercard.

No refunds apply on cancellations made 4 days before your program. All changes are subject to availability, on 24 hours request. Partial or full cancellations are subject to a 10% bank administration fee.

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